E-COMMERCE SERVICE AGREEMENT
OVERVIEW
These packages cover essential aspects of e-commerce website services, including but not limited to:
- Website Development & Design – Custom-built, mobile-responsive online store tailored to the Client’s brand and business objectives.
- Platform Setup & Configuration – Integration of necessary e-commerce functionalities such as product catalog, shopping cart, checkout process, and payment gateways.
- Ongoing Maintenance & Support – Regular updates, technical troubleshooting, and platform enhancements to ensure seamless performance.
- Marketing & Optimization Tools – Setup of foundational digital marketing features such as SEO best practices, analytics tracking, and optional integrations with advertising platforms.
- Scalability & Flexibility – Packages designed to support the Client’s growth stage, with opportunities for upgrades as business needs expand.
Each package may vary in features, pricing, and support levels, as detailed in the “Package Options” section of this Agreement. The Client acknowledges that package selection shall determine the scope of work, timelines, and monthly service fees.
The Service Provider will deliver services in accordance with industry best practices, with the objective of creating a secure, professional, and results-driven e-commerce presence for the Client.
1. SERVICES
1.1 Scope of Work
The Service Provider shall provide e-commerce development and support services (the "Services") as outlined in the selected plan(s) below. The Client shall indicate their selected service(s) by checking the appropriate box(es):
Choose Your Plan – E-Commerce Packages (12-Month Contract)
☐ E-Commerce Basic – $295/month (Year 1)
Year 2: $195/month | Year 3 & beyond: $99/month
☐ E-Commerce Advanced – $395/month (Year 1)
Year 2: $295/month | Year 3: $195/month | Year 4 & beyond: $99/month
☐ E-Commerce Premium – $495/month (Year 1)
Year 2: $395/month | Year 3: $295/month | Year 4 & beyond: $199/month
A one-time setup and onboarding fee of $395 applies to all e-commerce plans.
1.2 Description of Services
The Services may include, but are not limited to:
- Website design and development following e-commerce best practices
- Integration of payment gateways, shipping settings, and inventory modules
Mobile-responsive interface setup for optimal user experience - Optimization for user experience and conversion rate improvements
- Backend configuration for product categories, inventory, checkout, and order management
- Periodic updates, maintenance, and technical support based on the selected plan tier
- Troubleshooting and issue resolution to ensure platform stability
2. TERMS & CONDITIONS
The initial term for Marketing Services shall be twelve (12) months commencing on the Effective Date. Upon expiration of the initial term, all service plans shall automatically renew unless either Party provides at least thirty (30) days’ prior written notice of cancellation.
2.2 Cancellation & Early Termination
- The Client may cancel any service within forty-eight (48) hours of signing this Agreement without charge.
- In the event the Client terminates web design and/or development services after the forty-eight (48) hour period, the Client shall be responsible for an early termination fee of Two Thousand Nine Hundred Fifty Dollars ($2,950) to cover upfront project work.
2.3 Termination Procedure
All termination notices must be submitted in writing via email to the designated contact of the other Party. The Client shall remain responsible for payment of all fees accrued through the effective date of termination. All outstanding balances must be paid in full prior to the release of any deliverables, materials, or account access credentials.
3. FEES & PAYMENT TERMS
Monthly fees shall be billed to the payment method on file on the same calendar day of each month as the initial payment date ("Billing Date").
One-time setup fee shall be charged at the beginning of the engagement.
3.2 Optional Services Fee
The services provided under this agreement are limited to the selected plan(s) as indicated in Section 1.1. Any requests, tasks, or deliverables outside the scope of the selected plan(s) will be considered customizable items and are not included in the base plan fees.
If the project scope expands beyond what is covered in the selected plan(s), such additional work will be billed at an hourly rate of $95/hour, subject to the Client’s prior written approval.
3.3 Automatic Payment Authorization
By signing this Agreement, the Client authorizes recurring charges to their designated payment method.
3.4 Late Fees & Reconnection
Late payments incur a $99 fee.
Services may be suspended after fourteen (14) days of non-payment.
A $195 reconnection fee applies to resume suspended services, and a new Agreement may be required.
3.5 Taxes
All prices exclude applicable federal, state, and local taxes, which shall be added to the invoice amount as required by law.
4. PROJECT TIMELINES & CLIENT OBLIGATIONS
Websites are expected to be completed within 6 to 8 weeks of the onboarding date, barring delays outside the Service Provider's control. If the client delays in responding or continues to request changes beyond the agreed scope, the Service Provider will not be responsible for any resulting timeline extensions. ________ (Initial here)
4.2 Client Responsibilities
Content and Material Submission:
The Client agrees to provide all necessary materials required for the successful execution of services. This includes—but is not limited to product images, promotional videos, written content, platform login credentials, and other requested assets.
Communication and Feedback:
The Client must respond promptly to any requests for approvals, feedback, or clarifications. Delays in communication may result in extended timelines or missed deadlines, for which the Service Provider will not be held responsible.
If the Client fails to respond within five (5) business days to a critical request, the Service Provider reserves the right to pause the project and adjust the timeline accordingly. ______ (Initial here)
Approval and Cooperation:
If the Client fails to provide required feedback, approvals, or deliverables within a reasonable timeframe, the Service Provider reserves the right to extend project deadlines accordingly.
The Client acknowledges that lack of cooperation can directly affect project outcomes and agrees not to withhold payment due to such delays.
Third-Party Plugins or Paid Solutions:
If the project requires the purchase of any third-party plugins, themes, software licenses, or paid tools to achieve the agreed functionality, the Client will be responsible for covering these costs. The Service Provider will inform the Client in advance of any such requirements, and work will proceed only after written approval from the Client. ______ (Initial here)
5. ACCESS, OWNERSHIP & INTELLECTUAL PROPERTY
5.1. Platform Access
The Client shall provide the Service Provider with manager-level access to all necessary platforms, including but not limited to the eCommerce website, CMS (e.g., Shopify, WooCommerce, Magento), Google Analytics, Google Search Console, and any relevant third-party integrations required for execution of services.
5.2. Reports and Analytics
All reports, analytics, and documents generated by the Service Provider during the term of this Agreement shall be shared with the Client. However, all proprietary methods, processes, and tools used by the Service Provider remain the exclusive intellectual property of the Service Provider until the Client has fulfilled all contractual obligations, including payment.
5.3. Custom Work and Deliverables
Any custom work produced by the Service Provider—including website designs, applications, content, product assets, and integrations—shall remain the property of the Service Provider until the Client has fully satisfied all contractual obligations under this Agreement.
5.4. Unauthorized Use
Any use of proprietary assets, methods, or content prior to completion of contractual obligations constitutes a material breach and may result in legal action, including injunctions, recovery of damages, and attorneys’ fees.
5.5. Portfolio Usage
The Service Provider reserves the right to showcase completed work, designs, and results in its portfolio or marketing materials, unless the Client provides a written request for confidentiality.
6. DROPSHIP TERMS & CONDITIONS
6.1 Scope
This Agreement also encompasses API subscription, dropshipping program, hosting, monitoring, maintenance, and support services.
6.2 Permitted Use
- Use the API solely to display and sell Vendor products on the Client’s specific website.
- The API is restricted to the specified website URL. Using it on any other website can lead to termination and legal action.
- API access is limited to the specified IP address. Inform the Vendor of any IP address changes or additions to avoid cancellation or disconnection.
- You are free to use other brands' inventory. You can combine your own, other vendors, and AV Diamond's inventory.
- Only use the Vendor Inventory API to develop and distribute applications or content for your use or that of a merchant using the services.
6.3 Eligibility & Authority
- You may not use the Vendor Inventory APIs or accept the Terms if you are not of legal age to form a binding contract with the Vendor.
- You may not use the Vendor Inventory APIs or accept the Terms if you are barred from using or receiving the Vendor Inventory API under applicable laws of the United States or your country of residence.
- If accessing or using the Vendor Inventory APIs on behalf of an entity, you must have the authority to bind that entity to the Terms. By accepting the Terms, you do so on behalf of that entity.
- To access and use the Vendor Inventory API, except with Private API Credentials, you must register for a Partner Account, agree to the terms and conditions, and comply with all related agreements with the Vendor.
- Accessing the Vendor Inventory API with Private API Credentials requires authorization from the Merchant Store account owner and is only for providing your Application’s service to the Merchant.
- Keep the API Credentials and all login information for your Vendor Account and Partner Account secure.
- Do not share the API Credentials with any third party.
- Access the Vendor Inventory API only with the API Credentials you receive. API Credentials are the exclusive property of the Vendor, and their use is at the Vendor's sole discretion.
- Restrict disclosure of the API Credentials, or any part thereof, to your agents, employees, or service providers, who must require access to use, maintain, implement, correct, or update your Application by the Terms and who are subject to confidential obligations the same as or greater than those contained herein.
- You are not permitted to use a service provider in connection with providing your Application’s service unless they sign an agreement with you to:
(a) protect any Merchant Data received from the Vendor (that is at least as protective as Vendor terms and policies),
(b) limit their use of Merchant Data solely to provide their services to your Application (and not for their own purpose or another purpose), and
(c) Keep the Merchant Data secure and confidential. - Ensure that any service provider complies with the Terms and any other applicable Vendor terms and policies. Any act or omission by a service provider amounting to a breach of these Terms will be deemed to be a breach by you.
- If requested, provide a list of your service providers to the Vendor or the Merchant.
- Access to certain APIs may require a separate written agreement between the Developer and Vendor.
- In case of limited stock availability, orders will be served on a first-come-first-serve basis.
- Orders received for products that are out of stock will be processed in 15 to 20 days on average, depending on the availability of the products by the manufacturer.
- For orders that are not received by the customer when shipped or returned by the customer, the return policy requires the product to be returned to the Vendor within 7–10 days in its original condition. In such cases, the amount will be refunded to you as a credit to your online account.
- When a request for a change in keystone price (markup) is made, it will take 1–2 working days for the new prices to be reflected on your website.
- Stock Quantity/Availability: Due to daily sales fluctuations, confirm with the Vendor whether the item is out of stock or in stock when an order is placed. The website may show an item as in stock, but it may have already been sold due to a gap in the system update. In scenarios, you should always keep in touch with the Vendor before confirming your sales.
6.7 Ring Sizing and Pricing Adjustments
The standard ring sizes provided under this Agreement are Men’s size 10 and Women’s size 7.
Requests for custom sizing shall require a production period of twenty (20) to thirty (30) business days, commencing from the date the sizing request is confirmed by the Service Provider.
Any ring size deviations from the standard sizes are considered custom sizing and are subject to additional fees as follows:
- Shipping charges will be prefixed based on the courier service used by the Vendor.
- Drop-shipping charges are $5 per shipment.
- The credit card needs to be on file.
- Restrict disclosure of the API Credentials, or any part thereof, to your agents, employees, or service providers, who must require access to use, maintain, implement, correct, or update your Application by the Terms and who are subject to confidential obligations the same as or greater than those contained herein.
- Not distribute, sell, lease, rent, lend, transfer, assign, or sublicense any rights granted by the Terms to any third party.
- Not use or access the Vendor Inventory API or the Service to monitor the availability, performance, or functionality of the Vendor Inventory API, the Service, or any portion thereof or for any similar benchmarking purposes.
- Not remove or destroy any copyright notices, proprietary markings, or confidentiality notices placed upon, contained within, or associated with the Vendor Inventory API.
- Do not engage in any activity that interferes with, disrupts, harms, damages, or accesses in an unauthorized manner the servers, security networks, data, applications, or other properties or services of the Vendor or any third party.
- Not circumvent technological measures intended to prevent direct database access or manufacture tools or products to that effect.
- Not modify, translate, reverse engineer, disassemble, reconstruct, decompile, copy, or create derivative works of the AV Diamond Inventory API, Merchant Data, any Merchant Store, the Services, or any aspect or portion thereof, except to the extent that this restriction is expressly prohibited by applicable law.
- Not bypass Vendor Inventory API restrictions for any reason, including automating administrative functions of the Merchant Store Admin.
- Not, except as authorized by the Vendor in writing, substantially replicate products or services offered by the Vendor inventory in any Vendor inventory-related entity, including the Vendor Inventory API.
- Not develop applications that excessively burden the Vendor Inventory system or distribute spyware, adware, or other commonly objectionable programs.
- Not develop an Application that primarily aims to migrate Merchants off the Vendor.
- Not access or use the Vendor Inventory API to develop or distribute the Application in any way in furtherance of criminal, fraudulent, or other unlawful activity.
- Do not request more than the minimum amount of data from the Vendor Inventory API needed by your Application to provide the Merchant with the intended Application functionality or any data outside of any permissions granted by the Merchant.
- Not falsify or alter any unique identifier in or assigned to your Application or otherwise obscure or alter the source of queries coming from an Application.
- Not include code in any Application that performs any operations not related to the services provided by the Application, whether or not the Developer has obtained Merchant consent to do so, and whether or not the Application obtains consent from the end-user. To avoid doubt, this prohibited activity includes embedding or incorporating code into any Application that utilizes the resources (including CPU resources) of another computer, including cryptocurrency mining.
- Automatically sync to the Merchant Store Admin the Customer Data set out below that is collected by the Application on the Merchant Store and any updates to such data made by the Application on behalf of the Merchant (“Applicable Customer Data”). The Applicable Customer Data must be synced via the Vendor Inventory APIs Customer resource.
- The installation of the Vendor Inventory API should be carried out exclusively by the Web4Jewelers team of developers. Unauthorized installation by any other party is not permitted.
- You are obligated to remove Vendor inventory from your website immediately upon the expiration or termination of your subscription or in the event of any default in payment. Web4Jewelers reserves the right to take legal action against you if you fail to comply with this obligation.
7. SERVICE LEVEL AGREEMENT (SLA)
Uptime Guarantee: 99.9% uptime for hosted API services.
Support: All requests will be acknowledged within 24 hours and resolved within 72 hours unless complexity warrants otherwise.
Client Cooperation: Timely responses are required for effective issue resolution.
8. DATA PRIVACY & SECURITY
The Service Provider shall follow the industry’s best practices and applicable laws for protecting client data.
In the event of a confirmed data breach, the Client will be notified within 24 hours.
The Service Provider is not liable for damages resulting from cyberattacks despite compliance.
9. DISPUTE RESOLUTION
9.1 Informal Resolution
In the event of any disagreement or dispute arising from this Agreement, both Parties agree to first engage in good-faith discussions and make reasonable efforts to resolve the matter informally within fifteen (15) business days from the date the issue is raised.
9.2 Legal Proceedings
If the matter remains unresolved after the informal resolution period, either Party may initiate legal proceedings. All disputes shall be governed by and constructed in accordance with the laws of the State of Texas and resolved exclusively in the courts located in Harris County, Texas. Each Party irrevocably submits to the jurisdiction of these courts.
9.3 No Mandatory Arbitration or Mediation
The Parties expressly waive any requirement to engage in mediation or arbitration unless both Parties mutually agree to such a process in writing.
9.4 Payment Disputes & Chargebacks
The Client expressly agrees not to initiate payment disputes, chargebacks, or refund claims through their bank, credit card issuer, or payment processor for services rendered under this Agreement, except in cases of verified material non-performance by the Service Provider.
Improper or bad-faith disputes (including but not limited to disputes arising from sales performance dissatisfaction, client delays, or unmet subjective expectations) shall be considered a material breach of this Agreement. In such cases, the Service Provider may pursue immediate legal remedies, including recovery of all outstanding amounts, legal fees, and damages.
If a dispute is improperly initiated with a bank or payment processor, the Service Provider shall submit this Agreement and all supporting documentation to defend the validity of the charges, and the Client agrees that this Agreement shall serve as conclusive evidence of authorization of payment.
9.5 Client Non-Cooperation
The Client acknowledges that failure to provide necessary materials, access, feedback, or approvals in a timely manner shall not constitute non-performance by the Service Provider and shall not be grounds for withholding payments, requesting refunds, or filing disputes. Any delays or incomplete work resulting from Client inaction are the sole responsibility of the Client.
9.6 Lead Generation vs. Sales Disputes
The Client understands and agrees that the Service Provider’s responsibility is limited to providing the agreed services (e.g., integrations, inventory syncing, or marketing deliverables), not guaranteeing specific sales outcomes. Dissatisfaction with sales performance or ROI shall not constitute valid grounds for dispute, chargeback, or refund.
9.7 Recovery of Legal Fees & Costs
In any dispute, claim, or legal action arising out of this Agreement, the prevailing Party shall be entitled to recover all reasonable attorneys’ fees, court costs, and associated legal expenses, in addition to any other relief granted.
9.8 Limitation on Filing Claims
Any claim, demand, or legal action arising out of or relating to this Agreement must be filed within one (1) year of the date the cause of action arose. Claims not filed within this period are permanently barred.
9.9 Governing Law & Venue
This Agreement shall be governed by the laws of the United States and the State of Texas. Exclusive venue for any action shall lie in the state or federal courts located in Harris County, Texas.
9.10 Limitation of Liability
The Service Provider’s total cumulative liability for any and all claims under this Agreement shall not exceed the total fees actually paid by the Client to the Service Provider under this Agreement.
The Client expressly waives the right to claim consequential, incidental, indirect, exemplary, or punitive damages, including but not limited to lost profits, lost business opportunities, or reputational harm.